Free Shipping on Orders over $99 some products may incur additional shipping depending on product weight and/or your shipping destination.
Refund Policy
At Upland Original, we want you to be fully satisfied with your purchase. If for any reason you're not completely happy, we offer a 14-day return window from the date of delivery. Please review the details of our refund policy below:
Returns & Refunds:
You have 14 days from the delivery date to request a return or refund.
To be eligible for a return, items must be unused, in their original packaging, and in the same condition you received them.
Please note that a $15.00 restocking fee will apply to all returned items.
Restocking Fee:
A restocking fee of $15.00 will be deducted from your refund to cover processing and handling costs.
How to Request a Return:
To initiate a return, please contact us at orders@uplandoriginal.com with your order number and the reason for the return.
Once your return is approved, we will provide you with detailed instructions on how to send your item back to us.
Refunds:
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days, minus the restocking fee.
Non-Returnable Items:
Certain items are not eligible for return, including:
Perishable goods
Custom or personalized products
Items marked as final sale
Shipping Costs:
Shipping costs for returning an item are the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong item received).
If you have any further questions or concerns about our return and refund policy, please feel free to reach out at orders@uplandoriginal.com
